Common questions
Straight answers about how we work, what we support, and how to get started.
Do you replace our entire IT department?
For many clients, we are the IT department—help desk, admin, and projects. For larger teams, we augment internal staff on cloud, security, or AI initiatives. We’ll be honest if we’re not the right fit.
Do you prefer Microsoft 365 or Google Workspace?
Neither—we support both with equal depth. We’ll recommend based on your tools, industry, and team preferences, not vendor incentives.
What does AI consulting include?
Assessment, roadmap, tool selection, implementation (Copilot, Gemini, automations), governance, training, and optional contracting for build sprints. We focus on production outcomes, not endless pilots.
Are you month-to-month or under contract?
Managed services typically run on an agreement with clear scope; project and AI contracting work can be scoped as fixed sprints. We’ll outline terms before you commit.
Do you offer onsite visits?
Yes—for Missouri-area clients when the work requires it. Much of day-to-day support is remote; office moves, Wi‑Fi, and hardware work often need onsite time.
Can you fix our website / DNS / email mess?
Absolutely. Broken sites, WordPress redirect loops, invalid SPF, and Cloudflare misconfig are common calls—we map what you have, fix root causes, and document it.
How do we get started?
Book a 15-minute intro or email [email protected]. Tell us what’s broken or what you’re planning—we’ll suggest a practical next step.